There have been several complaints filed recently by individuals who received cash money have deposited at ATMs, but have not seen the amount credited to their bank account. All complaints concern ATMs of Batopin, who apparently collected the cash.
Batopin assures that this is not a systematic problem and that they can trace every transaction. “These ATMs are equipped with numerous sensors, which means that there are counts before and after every transaction. We can make a complete reconstruction of what happens with such a device,” says Marie Janart, Commercial Director of Batopin.
“If there is a block, that amount is also set aside so that we can re-attach it to the transaction,” she continues. “We have a detailed record of every device and every transaction.”
Batopin is currently investigating who exactly deposited what amount and guarantees that the full amounts will still be credited to the accounts.