15 Januari 2026
Coinbase has revealed that cybercriminals have “bribed and recruited” a group of malicious support agents, leading to the theft of user data. In a blog post, the crypto exchange also said it will reimburse customers who were scammed and offer a $20 million reward for information leading to an arrest.
This confirmation of cybercrime comes three months after on-chain researcher Zach XBT reported that Coinbase users had lost as much as $300 million to social engineering scams. Coinbase added that the criminals had obtained government ID images, account balances, and company information. Fortunately, there were no breaches of two-factor authentication codes or private keys.
The exchange immediately fired the employees involved and reported the matter to both U.S. and international authorities. Additionally, criminal charges will be filed. Coinbase did not respond to CoinDesk’s request for comment on ZachXBT’s $300 million claim.
It has become a battleground where trust is tested; it is fascinating to see how these developments unfold, comparable to a thrilling thriller story.
What did Coinbase discover about the user data theft?
Coinbase has discovered that cybercriminals bribed a group of rogue support agents, leading to the theft of user data.
How much money has been lost to scams according to the recent claims?
According to ZachXBT's claims, Coinbase users have lost a total of $300 million to social engineering scams.
What will Coinbase do to address this situation?
Coinbase will reimburse customers who were scammed and has filed a report with authorities. They will also take criminal action against those involved.
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